Privacy Policy

At Polupo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect certain information from you, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment-related information
  • Any information you provide when contacting customer support

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website information

This information helps us improve website performance and user experience.

How We Use Your Information

We may use your information to:

  • Process and manage orders
  • Verify transactions
  • Provide customer support
  • Respond to inquiries and requests
  • Improve our products and services
  • Personalize your shopping experience
  • Send order updates and service-related communications
  • Detect and prevent fraudulent activities
  • Comply with legal obligations
  • Marketing Communications

With your consent, we may send promotional emails regarding new products, special offers, and updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic
  • Understand customer behavior
  • Enhance website performance

Most web browsers allow you to manage or turn off cookies through browser settings.

Sharing of Information

Polupo does not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers
  • Website hosting providers
  • Customer support platforms
  • Analytics providers
  • Order fulfillment and logistics partners

These third parties are only permitted to use information as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it may be securely deleted or anonymized.

Third-Party Services

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Children's Privacy

Our website is not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Object to certain uses of your information
  • Request a copy of your personal data

To exercise these rights, please get in touch with us using the information below.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please get in touch with us:
Polupo Customer Support
Email: polupoofficial@hotmail.com

We are committed to protecting your privacy and maintaining your trust.