Shipping Policy

Thank you for shopping with Polupo. We are committed to delivering your order safely and efficiently. This Shipping Policy outlines our processing times, shipping regions, and estimated delivery timeframes.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.

Shipping Destinations

Polupo currently ships to selected countries and regions across:

  • North America
    Shipping Carrier: USPS, UPS, Canada Post, and local delivery partners
    Estimated Delivery Time: 7–15 business days after shipment
    Countries may include:
    United States
    Canada
    Mexico
    Delivery times may vary depending on destination and local carrier operations.
  • Europe
    Shipping Carrier: DHL, Royal Mail, Deutsche Post, La Poste, and local postal partners
    Estimated Delivery Time: 7–18 business days after shipment
    Countries may include:
    United Kingdom
    Germany
    France
    Italy
    Spain
    Netherlands
    Belgium
    Other eligible European destinations
    Delivery times may vary depending on customs processing and local postal services.
  • Asia
    Shipping Carrier: SF Express, YunExpress, Japan Post, Korea Post, Singapore Post, and regional delivery partners
    Estimated Delivery Time: 5–15 business days after shipment
    Countries may include:
    Japan
    South Korea
    Singapore
    Malaysia
    Thailand
    Philippines
    Vietnam
    Other eligible Asian destinations
    Actual delivery times may vary based on destination and local logistics conditions.
  • Oceania
    Shipping Carrier: Australia Post, New Zealand Post, DHL eCommerce, and local delivery partners
    Estimated Delivery Time: 7–18 business days after shipment
    Countries may include:
    Australia
    New Zealand
    Delivery schedules may vary depending on regional carrier availability and destination location.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided via email when available.
Tracking updates may require several days to appear after shipment, depending on the carrier.

Delivery Delays

While we strive to meet the estimated delivery timeframes, delays may occasionally occur due to:

Severe weather conditions
Customs inspections
Public holidays
High shipping volumes
Carrier operational disruptions
These circumstances are outside of our direct control and may affect delivery schedules.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is complete and accurate at the time of purchase.
Incomplete or incorrect address information may result in delivery delays or unsuccessful delivery attempts.

Contact Us

If you have any questions regarding shipping or order tracking, please contact us:
Polupo Customer Support
Email: polupoofficial@hotmail.com

We appreciate your business and thank you for choosing Polupo.