Return Policy
At Polupo, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Period
Customers may request a return within 14 days of the order's delivery date.
Requests submitted after the 14-day return period may not be eligible for a refund or return approval.
Eligibility for Returns
- To qualify for a return, items must meet the following conditions:
- The item is unused and in its original condition.
- The item is returned with its original packaging whenever possible.
- The item is free from signs of wear, damage, alteration, or misuse.
- All included accessories and components are returned together.
- Items that do not meet these requirements may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Final sale items
- Products that have been used or altered after delivery
- Certain personal-use items where return restrictions apply for hygiene reasons
How to Request a Return
To initiate a return, please get in touch with our customer service team at:
Email: polupoofficial@hotmail.com
Please include:
- Your order number
- The name used when placing the order
- The email address associated with the purchase
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
- Our team will review your request and provide further assistance.
- Damaged, Defective, or Incorrect Items
- If you receive an item that is damaged, defective, or different from what you ordered, please get in touch with us within 14 days of delivery.
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, the refund will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your payment provider or financial institution.
Order Cancellations
Orders may be canceled before they have been processed. Once an order has entered the processing stage, cancellation requests may no longer be possible.
For assistance with order cancellations, please get in touch with us as soon as possible.
Contact Us
If you have any questions regarding this Return Policy, please get in touch with us:
Polupo Customer Support
Email: polupoofficial@hotmail.com
We are committed to providing excellent customer service and ensuring a positive shopping experience for every Polupo customer.